Base Enterprise Options and Uniphore associate to deliver rising expertise to Vietnam’s CX business

Ho Chi Minh Metropolis, Vietnam–()–Base Enterprise Options (BaseBS), a number one cloud and hosted buyer expertise (CX) and speak to heart options supplier in Vietnam, right now introduced that it has entered right into a strategic partnership with uniphora, the chief in conversational AI and automation. By this partnership, BaseBS might be nicely positioned to enhance the client expertise, enhance worker efficiency, and higher perceive buyer data to drive superior enterprise outcomes.

As a part of the settlement, BaseBS will present clients with conversational AI and automation capabilities of their initiatives round self-service and assisted service channels.

Uniphore’s X Platform is an built-in conversational AI and automation platform that mixes computerized speech recognition (ASR) together with Vietnamese language, pure language processing (NLP), l robotic course of automation (RPA), emotional AI, and information AI that companies want in right now’s expertise. clever shopper period. These expertise parts translate into particular choices for patrons within the type of chatbots, voice bots, conversational analytics for high quality automation, in addition to real-time buyer analytics and agent steerage.

The partnership could have important advantages for patrons, workers and organizations that can affect not solely the way in which they do enterprise right now as they proceed to adapt to the present international scenario, but additionally the long run. Advantages embody:

  • Customized automated resolutions for shoppers thus bringing time to worth due to the U Self Serve product from Uniphore
  • Contact heart worker productiveness and effectivity will see a lift with U-Help, a Uniphore product that may information brokers in actual time with in-call alerts, subsequent finest motion and scale back their after-call work
  • Firms can do data-driven selections with smarter conversational analytics. With Uniphore’s U Analyze answer, firms can remodel CX by analyzing conversations from all platforms, together with voice, e-mail and SMS, to extend effectivity with omnichannel assist and an built-in view conversations to uncover buyer intent and emotions.

“BaseBS is extraordinarily happy to associate with Uniphore on our journey to deliver rising applied sciences comparable to synthetic intelligence (AI), machine studying and automation to the CX business in Vietnam,” stated : Mr. Pham Xuan Phuc, Vice President, Base Enterprise Options. “With Uniphore’s conversational AI and automation platform, we might be higher positioned to allow our clients to personalize conversations, enhance contact heart worker productiveness, and make the most of data on conversations to make higher selections.”

“We’re excited to associate with BaseBS as they give the impression of being to strengthen and supply extra complete CX options for contact facilities within the native market,” stated Mr. Gokul Gopalakrishnan, Senior Vice President and Chief Industrial Officer, Asia, Uniphore. “We see a pure synergy with BaseBS creating robust joint worth propositions, go-to-market methods and unparalleled CX options for companies and buyer experiences.”

BaseBS is a part of Uniphore Reseller Partner Program. This system offers companions with the sources to reap the benefits of cutting-edge applied sciences and improve their portfolio and choices, leading to elevated income progress. Uniphore has additionally launched the Unite App Alliance Partner Programthat permits value-driven collaboration and cross-selling for collaborating unbiased software program distributors (ISVs) to achieve better entry and involvement in shaping AI path and technique conversational and automation of tomorrow, and to assist CX expertise innovation.

About Uniphore

uniphora is the worldwide chief in conversational automation. On daily basis, billions of conversations happen throughout all industries: customer support, gross sales, HR, training, and extra. Whether or not human-to-human, human-to-machine, or machine-to-machine, conversations are on the coronary heart of the whole lot we do and the brand new firm motto.

At Uniphore, we consider that the businesses that finest perceive and act on these conversations will win. We have constructed essentially the most full and highly effective conversational automation platform that mixes conversational AI, workflow automation, and RPA (Robotic Course of Automation) with business-friendly UX in a single. built-in platform to remodel and democratize buyer experiences throughout industries.

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About Base Enterprise Options (BaseBS)

Based in 2005, BaseBS is without doubt one of the main firms offering cloud and hosted buyer expertise and speak to heart options in Vietnam. BaseBS presents tailored CX options to large-scale and enterprise clients that allow them to realize customer support excellence and acquire aggressive benefits within the market.

We’re honored as Cisco’s superior expertise associate within the implementation of name heart and speak to heart infrastructure. A mix of complete business experience, knowledgeable workforce and cutting-edge applied sciences permits our shoppers to modernize their buyer journey and maximize their enterprise productiveness. Our portfolio is lively in a variety of enterprise areas comparable to banking and finance, insurance coverage, retail, logistics, hospitality, drugs and healthcare, and so on.

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