Bon Secours Mercy Well being makes use of AI and automation to empower expertise recruiters

The mission of Bon Secours Mercy Well being, one of many largest well being programs in america, is to increase the compassionate ministry of Jesus by bettering the well being and well-being of its communities and bringing good hope to the folks in want.


To do that most successfully, the healthcare system should be staffed with workers who thrive on the mission of service and share a ardour for being a frontrunner in delivering high-quality, compassionate healthcare. , mentioned Eric Van Duren, director of expertise acquisition at Bon Secours Mercy Santé.

McKinsey predicted by 2025, america might have a scarcity of 450,000 nurses out there for direct affected person care.

“For these of us in healthcare HR with record-high vacancies for nursing positions and past, we have to act now,” Van Duren mentioned. “As I mentioned in a latest online seminarsome industries are shrinking and the place abilities are transferable to have interaction with out there expertise.

“AI and automation permit recruiters to deal with recruiting expertise by bettering experiences, effectivity and crew dynamics,” he continued. “Typically, expertise acquisition groups can get slowed down in administrative duties like scheduling interviews or reviewing resumes when they need to be speaking to candidates and managers to qualitatively decide if there’s a correspondence.”

With AI and automation, groups can reverse the script and permit expertise scouts to deal with constructing relationships with candidates and supporting them on their profession journey, he added. .


Bon Secours Mercy Well being’s objective is to determine a respectful hiring course of that engages candidates, reduces recruitment time, and positions each the candidate and the division for achievement.

“For instance, we have seen areas the place hiring can take months and we’re working to make that occur in as little as every week,” Van Duren mentioned. “It is not a reckless velocity, however a velocity that helps us interact with folks respectfully, and with the pliability to satisfy the wants of candidates and hiring managers and preserve the standard of rent at a excessive degree.

“In our business, these selections have way more affect on affected person care than merely fulfilling a job. It is vital to maintain that in thoughts.”

Eric Van Duren, Bon Secours Mercy Well being

“We’re within the technique of deploying our Phenom Clever Expertise Expertise Platform for AI and Automation,” he famous. “With it, we’ll leverage AI for the extent of personalization that can create memorable moments for many who expertise our expertise course of. ‘hiring.”

What folks take into consideration their interactions with the well being system division isn’t solely vital for hiring, but additionally for the affected person expertise. A constructive opinion on one can have an ideal affect on the opposite.

“For candidates specifically, the extent of personalization that AI can carry helps us get to know them on a deeper degree and is a pillar we’re constructing round,” Van Duren mentioned. “The extra a candidate feels a customized expertise that matches their wants, the extra significant the interactions might be, whether or not they find yourself being employed or not.”


Not solely did Bon Secours want automation, but additionally intelligence. A deciding consider selecting Phenom was the high-volume hiring system, because it met the healthcare system’s must steadiness velocity and high quality.

“The system focuses on clever automation to ease the applying and hiring course of for candidates and expertise recruiters,” Van Duren defined. “We had been impressed with the way it transforms time-consuming screening and planning steps into a customized, AI-driven course of that rapidly qualifies job seekers primarily based on their pursuits, location, and {qualifications}.

“It inherently removes bias from the method, which finally creates a extra significant and inclusive expertise,” he added.

The system additionally has the flexibility to take candidates by way of self-scheduled interviews or video Q&As, which saves time.

“It permits us to scale and get inventive with our processes as a result of we’ve got extra time to deal with what issues – hiring people who find themselves keen about serving our sufferers and our communities,” he mentioned. .


Bon Secours Ministry strives to offer well being care and employment to the communities it serves. To do that extra successfully, it seeks flexibility, scalability and effectivity, and workers mentioned they know AI and automation may also help it obtain this.

“Our administration crew is thrilled to have the ability to ship this win to our crew as they obtain unimaginable issues,” Van Duren mentioned. “The quantity of coronary heart and keenness our expertise acquisition crew has for his or her work and this implementation is spectacular, and it speaks to their dedication to rising as a crew.

“We acknowledge the importance of our determination – not nearly course of effectivity, however about the way it will assist enhance the way in which we serve our sufferers and enhance our communities,” he continued. “We could have successes and learnings, and we’ll adapt to proceed to create significant experiences and enhance processes with intelligence-driven AI.”


“Be open to alter, encourage a development mindset, and work along with your inside groups to embrace new methods of considering,” Van Duren suggested. “Implementing new applied sciences or new processes might be daunting – but it surely’s rewarding in methods you would not consider, together with bringing extra teamwork, innovation and backside line outcomes.

“Search for companions, not sellers,” he continued. “To get it proper, integrating intelligence-driven applied sciences reminiscent of AI and automation requires a crew with a singular talent set who is keen to ship a successful answer to you. Which means collaboration, aligned incentives and mutual accountability.”

Consider AI and automation in HR as a enterprise determination — it is simply larger than HR at this level, he added.

“In our business, these selections have way more affect on affected person care than they have an effect on merely fulfilling a job,” he concluded. “It is vital to not lose sight of that.”

Twitter: @SiwickiHealthIT
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Healthcare IT Information is a HIMSS Media publication.

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