British Fuel buyer FURIOUS about ‘sneaky’ £179 power invoice – methods to keep away from it

A BRITISH Fuel buyer has been livid over a ‘sneaky’ £179 invoice.

The Brit found his PayG prepayment meter was defective, supposedly British Fuel for assist.

A British Gas customer has been furious over a 'sneaky' £179 charge on his pay-as-you-go account


A British Fuel buyer has been livid over a ‘sneaky’ £179 cost on his pay-as-you-go accountCredit score: Getty

However the proprietor – who requested to not be named – was left baffled by what the power firm advised him.

He was knowledgeable that if the engineers have been unable to restore his conventional counter – they might supply him a smart meterthat the engineers would set up without spending a dime.

However ought to he have refused the smart meterand as an alternative requested for a substitute typical meter – it will have been charged £179.

The Briton advised The Solar: “I’ve lived in my present property for over 20 years now and I nonetheless have the pay-per-view meter that was already within the property after I moved in.

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“I could not discover any good cause to switch it, as I am hardly ever at dwelling and I do not use a lot petrol.”

The proprietor was bowled over by the ‘sneaky’ accusation and added: ‘I simply surprise what number of members of the general public learn about this?

A British Fuel spokesperson advised The Solar that their engineers present and install smart meters for patrons without spending a dime.

If a buyer has a standard meter that breaks down, they’ll all the time endeavor to restore it freed from cost.

But when they cannot repair a defective conventional meterthey’ll supply to switch it with a wise meter – additionally without spending a dime.

If the client insists, he I don’t want a smart meter and as an alternative select to switch their typical meter, they’re knowledgeable that there’s a cost. It could go as much as £179.

British Fuel identified that this cost is clearly indicated to the client.

There isn’t any commonplace license time period that explicitly says a supplier can not cost installation of a traditional meter the place a wise meter could be put in.

However Ofgem energy regulator stated they have been urging suppliers to be “truthful and proportionate to shoppers” amid the cost of living crisis.

A Ofgem Spokesperson stated: “When a buyer’s meter must be changed, for instance for accuracy or safety causes, their provider should change it with a wise meter, until there’s a good cause not to take action.

“If a meter must be changed, suppliers usually are not prohibited from charging a buyer for a conventional fairly than a wise meter set up.


“That stated, shopper safety is all the time our high precedence and we often have interaction with suppliers to make sure they’re truthful and proportionate to shoppers throughout what’s a incredibly difficult time.”

Vitality provider Eon stated a defective meter would get replaced freed from cost – whether or not good or typical – and a buyer wouldn’t be charged in the event that they refused to change to a wise meter.

SSE power and its father or mother firm OVO have confirmed that they don’t cost if a buyer refuses a defective good meter or conventional meter.

Identical to EDF, which declared that it doesn’t cost for the substitute of defective home meters for technical causes.

Scottish Energy doesn’t cost both.

A spokesperson stated: “ScottishPower clients usually are not charged for refusing a wise meter, even when a conventional meter fails and must be changed.

“Nonetheless, with fewer conventional meters being manufactured, their availability is step by step lowering.

“We advise clients to put in a wise meter, as good meters present well timed readings and assist correct billing.

“They get rid of the necessity for patrons to manually submit readings and permit them to observe their power utilization when used with a house show.”

Smart meters are gasoline and electrical energy meters that may digitally ship readings to your power supplier – so that you not have to take handbook readings.

They present you ways a lot power you might be utilizing in kilos and pence, to allow them to be used to assist decrease your energy bill.

In contrast to conventional meters, which merely report a working whole of power used, good meters can report value and consumption knowledge each half hour and supply computerized meter readings to your power supplier.

How one can save in your power payments

SWITCHING power suppliers can appear tedious – however fortunately switching suppliers is kind of easy – and might save some huge cash.

Store – For those who’re on an SVT deal, you are in all probability losing as much as £250 a 12 months. Use a comparability website corresponding to, uSwitch, or to see what offers can be found to you.

The most cost effective offers are often discovered on-line and are fastened offers – that means you will pay a set quantity often for 12 months.

To vary – When you might have discovered one, all you must do is contact the brand new supplier.

It helps to have the next data – which you’ll find in your bill – helpful to offer to the brand new provider.

  • your postal code
  • Identify of your present provider
  • Identify of your current supply and the way a lot you pay
  • An up-to-date meter studying

He’ll then inform your present provider and begin the change.

It should not take greater than three weeks to finish the change and your provide will not be interrupted throughout this time.

Putting in a wise meter prices you nothing – your power provider will do it for gratis.

And it helps you to monitor how a lot power you are utilizing at night time, through the day, and through peak hours.

The show display will present your power utilization stay and present the fee in kilos and pence.

It can save you cash in your power payments by utilizing a wise meter.

It will not prevent cash simply by having one.


However having the ability to see your energy consumption and the fee may assist you determine the place you’ll be able to reduce.

The federal government smart energy explains: “A wise meter will help us determine conditions the place we’re utilizing lots of power and we would need to make adjustments.

“For those who use the knowledge displayed on your property display to scale back your power consumption, you would reduce prices and change into extra power environment friendly.”

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Your invoice can even be extra correct as a result of it is based mostly on precise utilization readings, fairly than estimates.

You’ll not have to offer a meter studying and you’ll not be visited by a meter studying to register your consumption.

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