Vonage launches AI Studio

Conversational AI Constructing Blocks Assist Firms Speed up Design and Improve Buyer Engagement in Omnichannel Communications

HOLMDEL, NJ, September 15, 2022 /PRNewswire/ — Byagea worldwide chief in cloud communications that helps companies speed up their digital transformation, launched Vonage AI Studio, a low-code/no-code device for designing, constructing, and deploying buyer engagement options that work in pure language utilizing synthetic intelligence (AI). Via these clever conversations, Vonage AI Studio helps companies improve buyer engagement by personalised, automated interactions throughout channels corresponding to voice, textual content, and messaging apps like WhatsApp.

The brand new standalone Vonage AI Studio permits builders and IT professionals to effortlessly create pure language buyer engagement options corresponding to digital assistants for self-service assist, billing updates, appointment scheduling, FAQs and extra – with the flexibility to combine with any app. . Vonage AI Studio additionally incorporates machine studying fashions that adapt utilizing greater efficiency messages – for instance, throughout excessive name volumes, for even larger effectivity. These conversational AI capabilities enhance interactions by enabling seamless buyer engagement wherever they’re, with out shedding context and data. This drives a customized buyer journey throughout voice and messaging channels whereas creating and deploying end-to-end conversations in actual time.

Vonage buyer ronlightthe only distributor of Garmin merchandise in Israelleveraged AI Studio to create a digital assistant inside their contact heart atmosphere to automate and scale, enhance effectivity, prices and general buyer engagement: “We’ve created our digital assistant, Ron, utilizing Vonage’s AI Studio and it has made all of the distinction in managing name visitors in our name heart,” stated Avishay Paris, CEO of Ronlight. “Actually, with Ron, our name heart is now operational 24/7, efficiently answering over 70% of our prospects’ often requested calls with none human help. name decision and supplies our brokers with the time they want to answer probably the most urgent buyer inquiries and points.”

Create clever interactions

Constructed on Vonage’s proprietary Pure Language Understanding (NLU) and Automated Speech Recognition (ASR) algorithms which might be already efficiently leveraged in AI virtual assistant for unified communications and speak to facilities, with Vonage Enterprise Communications (VBC) and Vonage Contact Middle (VCC), Vonage AI Studio makes use of a natively constructed visible platform that permits low- or no-code creation of clever design flows and automatic throughout engagement channels, with easy drag-and-drop modules and response actions that require little to no developer experience. This creates smarter communication channels – begin to end – eradicating the necessity for low-level AI integration and simplifying the creation course of for builders and non-developers alike – whereas accelerating time to worth .

Companies that want to not construct their very own conversational AI resolution can benefit from Vonage’s AI experience with a la carte companies or an entire digital assistant bundle. These companies present a customized turnkey resolution and consumer expertise that features configuration, monitoring, and/or billing to a number of distributors.

“Companies in the present day want to have interaction with prospects throughout all modes of communication, transferring seamlessly between channels and sustaining significant connections at each stage of the client journey,” stated Savinay Berry, Government Vice President, Merchandise and Engineering for Vonage. “We’ve already seen how our prospects profit from the ability of AI Studio’s capabilities by deploying AI Digital Assistant in our unified communications and speak to heart options. With the launch of Vonage AI Studio as a standalone product, we’re placing conversational constructing blocks straight within the palms of our prospects, powering automated messaging and voice functions that liberate brokers whereas offering their very own prospects with a customized expertise at each touchpoint.”

Construct a stronger associate ecosystem

Along with offering companies with the instruments to construct clever engagement options, AI Studio additionally supplies a singular alternative for Vonage’s API associate ecosystem. Impartial software program distributors (ISVs) can speed up their growth cycles to create aggressive enterprise-grade digital brokers throughout all channels, and techniques integrators (IS) can supply differentiated enterprise service packages. Native to the Vonage Communications Platform, AI Studio provides these Vonage Companions the flexibility to reinforce their current platforms and choices to supply their very own prospects with customized integrations into CRM, Contact Middle, Analytics and extra.

“At present’s shopper calls for the flexibility to attach and talk with companies simply, seamlessly, and thru the identical apps and channels they depend on of their private lives,” stated jim lundy, Founder and CEO of Aragon Analysis. “Equally, companies want instruments that enable them to simply create these sorts of significant connections, bolstered by AI capabilities to enhance workflow effectivity and utilizing pure language that takes nothing away to the client expertise.With AI Studio, Vonage supplies companies in all market classes with the expertise and experience to grasp and reply to their prospects’ wants sooner by making functions smarter and extra intuitive. »

look how AI Studio improves buyer engagement all through the client journey.

About Vonage

Vonage, a worldwide chief in cloud communications, helps firms speed up their digital transformation. Vonage’s communications platform is absolutely programmable and permits the mixing of video, voice, chat, messaging, AI and verification into current merchandise, workflows and techniques. Vonage’s conversational commerce app permits companies to create AI-powered omnichannel experiences that drive gross sales and improve buyer satisfaction. Vonage’s absolutely programmable Unified Communications, Contact Middle and Conversational Commerce functions are constructed on the Vonage Platform and allow companies to rework the best way they convey and function from the workplace or remotely, delivering the flexibleness wanted to create significant commitments.

Vonage is headquartered in New Jerseywith workplaces all over the place United States, Europe, Israel and Asia and is an entirely owned subsidiary of Ericsson. To comply with Vonage on Twitter, please go to www.twitter.com/vonage. To turn out to be a fan on Fb, go to facebook.com/vonage. To subscribe on YouTube, go to youtube.com/vonage.


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